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Error retrieving results

I have been using the same .csv file to build a drag and drop report, but it has only worked once - unfortunately this version was incorrectly formatted, so cannot be used. I have since tried correctly formatted versions of exactly the same file, but I get the "Error Retrieving Results" and shocked smiley face, no matter what I do.

I am currently only trialling the software, but have no idea how to remedy this issue.

Any help you can provide would be appreciated!

Hi Keith,

can you please email your CSV file and we'll try it out here and see what the issue is (please quote this forum post subject).