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error code 4

New to Yellowfin. I've created a user, with a user role, in our product, which is connecting to Yellowfin.
The user should be created in YF, from our product.
I'm speaking to the developer, and they are saying with a specific user, he is getting an error from YF, in the logs.
What we are getting back from YF is the following:

I'm assuming that our mapping for this role is incorrect in YF, but I wanted to put this out there, and see if anyone can help.
Hello Guest,

There's been some recent discussion in another Forum Post regarding webservices / SOAP requests, which might assist you.

Let me know if this helps, if not I'll be happy to help further.

Kind Regards,